Your Bike Sharing
The best way to move around
Find your e-Bike, Grab and Ride!
Whether you are going to work or simply enjoying free time a VAIMOO e-bike is the best way to move around in the city.
Elegant, Robust and comfortable it is also fun to ride !
How does it Work?
VAIMOO App from your digital store
And choose an ebike on the map
Start a Ride
Ride as much as you want & get the boost.
At a station or end trip with the app
Finish Your Trip
Push the lever to lock your ebike
Ride with VAIMOO e-bike sharing
Discover all FAQReport a Problem
What exactly is VAIMOO?
VAIMOO is the new connected e-bike sharing system. It’s a hybrid system both working with docking stations and in free-floating, which means you can leave the e-bike anywhere in specific areas or in virtual drop zones visible on the map in the app.
How do I create my own VAIMOO App account?
Once downloaded the app to register you can choose a user name and password, fill in with your data (location and date of birth) select your plan and preferred payment method. Finished. So easy isn’t it?
Do I need to link my bank account in order to use it?
NO, to use VAIMOO e-bikes , during the registration process , is needed to choose a payment method among Visa, Mastercard, American Express, Discover, Diners Club, JCB, Apple Pay e Google Pay. We will charge only after your ride is completed and we will send out digitally your receipt after every usage. The payment gateway fulfill the highest security levels so do not worry your payment data are 100% safe.
The VAIMOO app is free?
Yes of course the app download is free and available of Google Play store and Apple Store, while the payment is required to start a ride.
How can I ask for support ?
The most effective way to contact VAIMOO support is through the mobile app. Please follow the instructions below:
- From the side menu open “REPORT ISSUE”.
- Select the category of the disservice.
- Complete the tab that appears.
- Press “SEND”
Once your ticket is received, we will get back to you as soon as possible.
Thanks in advance for your kind understanding