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Main FAQ

What exactly is VAIMOO?

VAIMOO is the new connected e-bike sharing system. It’s a hybrid system both working with docking stations and in free-floating, which means you can leave the e-bike anywhere in specific areas or in virtual drop zones visible on the map in the app.

How do I create my own VAIMOO App account?

Once downloaded the app to register you can choose a user name and password, fill in with your data (location and date of birth) select your plan and preferred payment method. Finished. So easy isn’t it?

Do I need to link my bank account in order to use it?

NO, to use VAIMOO e-bikes , during the registration process , is needed to choose a payment method among Visa, Mastercard, American Express, Discover, Diners Club, JCB, Apple Pay e Google Pay. We will charge only after your ride is completed and we will send out digitally your receipt after every usage. The payment gateway fulfill the highest security levels so do not worry your payment data are 100% safe.

The VAIMOO app is free?

Yes of course the app download is free and available of Google Play store and Apple Store, while the payment is required to start a ride.

How can I ask for support ?

You can ask for support directly in-app or writing an email to info@vaimoo.com we will answer in most of cases in few minutes . For billing questions please contact billing@vaimoo.com

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