Find your e-Bike, Grab and Ride!
Whether you are going to work or simply enjoying free time a VAIMOO e-bike is the best way to move around in the city.
Elegant, Robust and comfortable it is also fun to ride !
How does it Work?
Download
VAIMOO App from your digital store
Find
And choose an ebike on the map
Start a Ride
Ride as much as you want & get the boost.
Dock ebike
At a station or end trip with the app
Finish Your Trip
Push the lever to lock your ebike
Ride with VAIMOO e-bike sharing
Dove trovare il Bike Sharing VAIMOO?
Main FAQ
What exactly is VAIMOO?
VAIMOO is the new connected e-bike sharing system. It’s a hybrid system both working with docking stations and in free-floating, which means you can leave the e-bike anywhere in specific areas or in virtual drop zones visible on the map in the app.
How do I create my own VAIMOO App account?
Within the App, you can use several ways to create a VAIMOO account:
- Apple ID (for iOS users only);
- Google ID (for Android users only);
- Social Network: Facebook;
- E-mail: in order to verify your identity, and increase the security of the data you enter, you will receive an e-mail to the address provided to confirm the creation of the account.
During the account creation the phone number will be validated with a code sent via SMS
Do I need to link my bank account in order to use it?
NO, to use VAIMOO e-bikes , during the registration process , is needed to choose a payment method among Visa, Mastercard, American Express, Discover, Diners Club, JCB, Apple Pay e Google Pay. We will charge only after your ride is completed and we will send out digitally your receipt after every usage. The payment gateway fulfill the highest security levels so do not worry your payment data are 100% safe.
The VAIMOO app is free?
Yes of course the app download is free and available of Google Play store and Apple Store, while the payment is required to start a ride.
How can I ask for support ?
The most effective way to contact VAIMOO support is through the mobile app. Please follow the instructions below:
VAIMOO app
- From the side menu open “REPORT ISSUE”.
- Select the category of the disservice.
- Complete the tab that appears.
- Press “SEND”
Once your ticket is received, we will get back to you as soon as possible.
Thanks in advance for your kind understanding
Do you want to delete your account?
If you have no outstanding payments and want to delete your account, please contact us at support@vaimoo.app.
Please note: If you have any credit in the app, it will be lost.